Shipping policy

At Zankhi.Store, we are committed to delivering your favorite fashion pieces safely and on time. Please read our shipping policy below for information about order processing, delivery timelines, tracking, and related terms.

1. Shipping Availability

We currently ship orders across India.

Orders are delivered to the shipping address provided by the customer during checkout. Please ensure that your address, mobile number, and PIN code are entered correctly to avoid delivery delays.

2. Order Processing

Once your order is successfully placed, our team begins processing it.

• Orders are generally processed within 1–2 business days.
• Orders are not normally processed or dispatched on Sundays and public holidays.
• During sales, festive periods, or high-demand periods, processing may take slightly longer.

You will receive an order confirmation after placing your order and shipping/tracking information once your order has been dispatched.

3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on your location and courier availability.

Delivery to remote or certain serviceable areas may take additional time.

Please note: Delivery timelines are estimates and may be affected by weather conditions, public holidays, courier delays, natural events, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable shipping charges will be clearly communicated to you before payment.

5. Cash on Delivery (COD)

Full Cash on Delivery is available on eligible orders and serviceable PIN codes.

For COD orders, you can pay the full order amount directly to the delivery partner when your order is delivered.

COD availability may vary depending on the delivery location and courier service.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at checkout.

You can use the tracking details to monitor your shipment until delivery.

Please allow some time after dispatch for tracking information to become active.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable at the time of delivery.

Please make sure your phone number is reachable and that someone is available to receive the package.

For COD orders, please keep the required amount ready at the time of delivery.

8. Incorrect or Incomplete Address

Zankhi.Store is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate shipping address or contact information provided by the customer.

If an order is returned to us because of an incorrect address, repeated delivery failure, or refusal to accept the package, additional shipping charges may apply for re-shipment, where applicable.

9. Delayed, Lost or Damaged Shipments

If your order is significantly delayed, lost in transit, or marked as delivered but you have not received it, please contact us as soon as possible.

We will coordinate with the courier partner and assist you in resolving the issue.

If you receive a package that appears damaged, please contact us promptly and provide photographs/videos of the package and product where requested.

10. Changes to Shipping Address

If you need to change your shipping address, please contact us as soon as possible after placing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

11. Contact Us

For any questions regarding shipping or your order, please contact our customer support team:

Website: Zankhi.Store
Email: zankhiclothing@gmail.com
Phone/WhatsApp: 9737206666

We are always happy to help you with your order.